Agents not responding, recent performance hit
under review
dontspammeplss
It seems that agents have been unresponsive lately. Initially, the issue was just slow responses, but now they're not responding at all. Sometimes I need to refresh the page, start a new chat, or switch between chats to get a response.
Windows 10: 22H2
Latest Version of Taskade
Log In
squadscorkage
Same issues! I have had many "Conversation Aborted" or agent failure behavior both on Desktop Mac and on the iOS
kubashna
I am experiencing the same issue, where the agent thinks for a while and then simply doesn't respond. It's happened to a couple agents. Their Knowledge is simple text inside of Projects. Switching chats has not worked for me yet, it removes my last request and doesn't change anything.
Update: It seems like agents are unable to retrieve their Knowledge at all, even when directed to by project name.
r
ryantaskade
under review
Thank you for the information, we are investigating this further.
Thank you for your patience
r
ryantaskade
Hi there,
Could you please elaborate more on what prompts are you and perhaps what type of knowledge sources you are using for the agent? That would help us better investigate this issue.
dr_graham
ryantaskade happened again yesterday afternoon on one task (knowledge from web) but it self-corrected as in the reply was halfway thru, paused for about 2 mins and then completed (the pause was mid-sentence weirdly!)
dontspammeplss
ryantaskade I've added an example of the issue. I will interact with the agent and it will just not respond.
r
ryantaskade
dontspammeplss: Hi there, could you perhaps what type of knowledge sources you are using for the agent? or if any tools were added to the agent?
dontspammeplss
ryantaskade I've shown tools used and there are no KB's in the agent
dontspammeplss
I want to also add, when I type into my agents, they finish their response, and they will not let me respond until I refresh, they have a loading circle as if they are still generating responses, when they aren't.
John at Taskade
dontspammeplss are you still experiencing issues? If so please let us know, any additional details would be helpful, thank you.
dr_graham
same issue at times here - just now I tested and no issue, but on Friday and Monday I had problems with non response or starting to respond and then nothing
John at Taskade
dr_graham are you still experiencing issues? If so please let us know, any additional details would be helpful, thank you.
CC Narek Zograbian
cynthia_w
John at Taskade Yes, although we cannot tell you the extent recently as we have not used agents much this past few weeks. Still also having issues with time zone formatting which is showing in chats and read messages which show as new. These were mentioned before in this thread but it appears they were deleted.
On behalf of dr_g