The retry button after the connection error does not work
under review
taskade.pebble432
Environment details:
* Taskade Version 4.3.3
* OS: macOS 14.4.1 (23E224)
* Taskade - set up to launch on startup
* Taskade have a valid user session (there is already a logged-in user)
* VPN client - set up to launch on startup
Steps to reproduce:
- Clear the Taskade Session
- Log in Taskade desktop app again
- Log out from your macOS user account
- Log in to your macOS user account
- Wait for all apps to start up
- Check the Taskade app status
- Make sure the internet connection is already established
- Click the Retry button
- Check the Taskade app status
Current result:
After Step 6 the app shows an "Error Occurred" message without any details. This is because it starts together with the VPN client and the internet connection is not established yet.
At Step 9 an error without a message is still displayed in the app and it does not reconnect successfully. The user has to restart the app so they can use it, which makes the "start on launch" functionality for the app useless.
Expected result:
After clicking the Retry button, the app must connect successfully to the user account.
r
ryantaskade
under review
r
ryantaskade
Merged in a post:
1st launch of Mac app get "An error occurred, retrying in..."
fandango3
Similar to a previous problem reported with Windows that was solved on the Taskade servers, I'm getting this issue after a new install of the app on Mac. Starting the app shows a small window with the error message a counter counting down from 30s and then trying again with the same result.
r
ryantaskade
Hi there, thank you for bringing this to our attention, to clarify does the Taskade app successfully work when your VPN client is already active?
This is because past reports show that Taskade doesn't launch correctly when a VPN is in use. Therefore I'm trying to discern if the blank error is from the VPN issue or the Retry button issue
Thank you for your cooperation
taskade.pebble432
ryantaskade,
Hello there and thenk you for getting back to me.
Following the steps to reproduce - at Step 6 - the VPN client is launched but still establishing the connection. With the previous Taskade app versions I was getting also an error message about the network issue, but this doesn't happen with the current one.
After step 9 the VPN client is already launched and the network connection is established and works, but I am still getting an error.
I was looking for the Taskade application logs but couldn't find them. If you can give me a hint where I should look for them, I can share also any exception/error that I see there.
r
ryantaskade
taskade.pebble432: Thank you for the additional details, i've managed to reproduce a similar issue when starting up, I've raised this our engineering team who will look into the issue soon.
Thank you for your patience
John at Taskade
fandango3 Can you try the latest update at taskade.com/downloads to see if it solves your issue?
Narek Zograbian
Hey there! Are you still experiencing this issue?
robbk17
Using netskope causes this error.
John at Taskade
robbk17: Can you try the latest update at taskade.com/downloads to see if it solves your issue?
my999god
I also have the same problem. I'm using Clash, and I had this problem before, but I successfully logged in yesterday and didn't disable anything. Not working again today
my999god
my999god
web version is fine
my999god
mac os is 14.0
John at Taskade
my999god: Can you try the latest update at taskade.com/downloads to see if it solves your issue?
fandango3
Hi, I'm using Ventura 13.4.1 (c) and I'm not sure about a vpn but ZScaler and the Kerberos SSO app are installed.
r
ryantaskade
fandango3: ZScaler might be the cause of the issue, is it possible to temporary disable it and see if Taskade is a able to load?
fandango3
ryantaskade: I tried disabling it and had the same problem. I'll see what else I can disable!
John at Taskade
fandango3: Can you try the latest update at taskade.com/downloads to see if it solves your issue?
r
ryantaskade
Hi there,
- What version of the operating system are you using?
- Are you using any VPN?
kartikeya
ryantaskade: Latest intalled today
no I am not using any vpn
r
ryantaskade
kartikeya: Hi there, what is the version of your operating system?
John at Taskade
kartikeya: Can you try the latest update at taskade.com/downloads to see if it solves your issue?